hi111 Terms & Conditions — Please Read Before You Play

Overview

These Terms & Conditions ("Terms") apply to all users of hi111, the online gaming platform accessible at hi111.club. hi111 provides sports betting (including cricket), live casino, slots, crash games, and related services to eligible registered users in Bangladesh. These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, which are incorporated herein by reference.

hi111 reserves the right to update these Terms at any time. Material changes will be communicated to registered users via the email address on file, or by prominent notice on the platform. Continued use of hi111 after any amendment constitutes acceptance of the revised Terms.

Clause 1

Eligibility Requirements

To register and use hi111, you must meet all of the following eligibility conditions. Providing false information to circumvent any of these requirements is a breach of these Terms and will result in account suspension and forfeiture of any outstanding balance.

• You must be at least 21 years of age. hi111 operates a strict 21+ policy and will verify age upon registration and may request documentary evidence at any time.
• You must be a natural person (not a corporation, trust, or other legal entity) using the platform for personal entertainment only.
• You must register with accurate personal information, including your real name and a valid Bangladesh mobile number that you own and control. You are permitted only one hi111 account. Operating multiple accounts is strictly prohibited and will result in permanent suspension of all associated accounts.
• You must not be a current or former employee of hi111, or an immediate family member of such an employee. Employees and immediate family members are not permitted to hold active player accounts.
• You must access hi111 from a jurisdiction where online gaming is not explicitly prohibited by law as it applies to you individually. hi111 makes no representation that its services are legal in all jurisdictions. It is your sole responsibility to determine whether your use of hi111 is lawful in your location.

Clause 2

Account Registration and Security

You are responsible for maintaining the confidentiality of your hi111 login credentials. hi111 will treat all activity carried out using your login details as authorised by you. If you suspect unauthorised access to your account, you must notify hi111 immediately at [email protected] and change your password without delay.

• You must provide a valid, operational Bangladesh mobile number at registration. This number is used as your unique account identifier and for account recovery purposes. hi111 is not liable for service failures arising from an invalid or inaccessible registered number.
• You must not share your login credentials with any other person. hi111 will not be held responsible for losses resulting from credential sharing. If a third party accesses your account because you shared your credentials, hi111 may suspend the account pending investigation.
• hi111 reserves the right to carry out Know Your Customer (KYC) verification on any account at any time. This may include requesting a copy of a government-issued identity document, proof of address, or proof of the payment method used. Accounts that fail to complete KYC within the specified timeframe may have withdrawals suspended until verification is complete.
• hi111 may close or suspend your account at its sole discretion if it determines, reasonably, that you have breached these Terms, engaged in fraudulent activity, or pose a risk to the integrity of the platform or other users.
• You are responsible for ensuring that all personal information held by hi111 is kept current and accurate. Material changes to your identity or contact information must be reported to hi111 support without undue delay.

Account funds are held in trust for users and are maintained separately from hi111's operational funds. hi111 does not pay interest on account balances. Funds deposited into a hi111 account may only be used for wagering on the platform and cannot be transferred between accounts.

Clause 3

Deposits and Withdrawals

hi111 supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All financial transactions are processed in Bangladeshi Taka (BDT). The following key conditions apply to all deposits and withdrawals made on the hi111 platform.

hi111 reserves the right to reverse a deposit or decline a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms. Any reversal will be communicated to the user with a written explanation. Users who believe a reversal has been made in error may appeal to [email protected] within 30 days of the reversal notice.

Clause 4

Bonuses and Promotional Offers

hi111 offers welcome bonuses, reload promotions, and seasonal offers to eligible registered users. All bonuses are subject to the following general conditions unless a specific promotion states otherwise in its individual terms.

• All bonuses are subject to wagering requirements. The applicable rollover multiplier will be clearly stated on the individual promotion page at the time the offer is presented. Bonuses may not be withdrawn until all wagering requirements have been satisfied.
• Welcome bonuses are available to new users only and may be claimed once per account. Attempts to claim a welcome bonus on multiple accounts, via multiple mobile numbers, or using shared payment methods may result in all associated accounts being suspended.
• hi111 reserves the right to modify or withdraw any promotion at any time without prior notice, provided that modifications do not adversely affect bonus funds already credited and in the process of being wagered in good faith.
• Bonuses and free spins are awarded in Bangladeshi Taka and have no cash equivalent until wagering requirements are met. Free spin winnings may be subject to a maximum cashout cap as stated on the promotion page.
• hi111 reserves the right to reclaim any bonus or promotion winnings it reasonably determines were obtained through abuse of the promotional system, including but not limited to: coordinated play with other accounts, systematic exploitation of bonus terms, or use of automated software during bonus play.

Clause 5

Betting and Gaming Rules

All bets placed on hi111 are subject to the specific rules applicable to the relevant game or sport. The following rules apply across the platform.

Clause 6

Responsible Gaming

hi111 is committed to promoting responsible gaming. We offer the following tools to help users manage their gaming activity. These tools may be requested by contacting [email protected] at any time.

• Deposit limits: You may set a daily, weekly, or monthly deposit limit on your account. Once set, a limit may be decreased immediately but may only be increased after a 7-day cooling-off period.
• Time-out: You may request a temporary account suspension of 24 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, deposit, or place bets. Time-outs cannot be reversed before the selected period expires.
• Self-exclusion: You may request permanent self-exclusion from hi111. Self-exclusion is irreversible and hi111 will take all reasonable steps to prevent you from opening a new account. Self-exclusion requests must be submitted in writing to [email protected].
• Reality checks: hi111 may implement on-screen session duration reminders to help users stay aware of the time they spend gaming. These reminders do not interrupt active game rounds.

Clause 7

Prohibited Conduct

The following activities are strictly prohibited on hi111. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where required by law.

• Match-fixing, spot-fixing, or any form of manipulation of the outcome of a sporting event or casino game for the purpose of financial gain on the hi111 platform.
• Using automated software, bots, scripts, or any mechanical or electronic means to place bets, exploit bonuses, or interact with the platform in a manner not intended for human users.
• Opening or operating multiple hi111 accounts for the purpose of circumventing account-level limits, claiming multiple welcome bonuses, or evading a previous suspension or self-exclusion.
• Using hi111 to launder money or process the proceeds of criminal activity. hi111 is required by applicable standards to report suspicious transactions and will cooperate fully with any lawful investigation.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the hi111 platform, its software, or its security systems for any purpose.

hi111 employs automated fraud detection systems that monitor account activity continuously. Accounts flagged by these systems may be placed on review hold without prior notice. hi111 will notify the account holder of any such hold and provide a reasonable opportunity to respond before taking permanent action.

Clause 8

Intellectual Property

All content on the hi111 platform, including but not limited to software, game interfaces, graphics, logos, text, images, and the overall look and feel of the platform, is the intellectual property of hi111 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hi111 platform solely for personal entertainment purposes. You must not copy, reproduce, distribute, publish, display, or create derivative works from any hi111 content without prior written authorisation. The hi111 brand name, logo, and associated marks are protected. Unauthorised use of hi111's intellectual property is prohibited and may result in legal action.

Clause 9

Limitation of Liability

To the fullest extent permitted by applicable law, hi111 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of winnings, loss of data, loss of revenue, or loss of goodwill. hi111's total aggregate liability to any user in connection with any claim shall not exceed the total amount deposited by that user in the 30-day period immediately preceding the event giving rise to the claim.

Clause 10

Privacy and Data Protection

hi111 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at hi111.club/privacy-policy and is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. hi111 uses 256-bit SSL encryption to protect data in transit and implements access controls to protect stored personal data. hi111 will not sell, rent, or share your personal data with third parties except as described in the Privacy Policy or as required by applicable law.

Clause 11

Amendments to These Terms

hi111 reserves the right to amend these Terms at any time. Amendments will be posted on this page with an updated "Last Updated" date. Where an amendment is material — meaning it significantly affects your rights or obligations as a user — hi111 will provide at least 7 days' notice before the amendment takes effect, communicated via the registered email address on file or via a prominent notice on the platform.

Your continued use of hi111 after an amendment has taken effect constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must stop using the platform and may request account closure by contacting [email protected]. Any outstanding balance will be returned to you following standard withdrawal procedures, subject to completion of any applicable verification requirements.

Clause 12

Contact and Complaints

If you have questions about these Terms, wish to raise a complaint, or need assistance with any aspect of your hi111 account, please contact our support team. hi111 aims to acknowledge all support queries within 2 hours and to resolve complaints within 5 business days. If you are not satisfied with the resolution of a complaint, you may escalate the matter in writing, and hi111 will conduct a senior-level review within 10 business days.