Responsible Gaming at hi111
Gaming is entertainment, not a financial solution. hi111 gives every Bangladesh player the tools, information, and direct support needed to stay in control and enjoy gaming safely.
Our Promise
hi111's Commitment to Safe Play
At hi111, we believe online gaming should always be a genuine source of fun — never financial hardship, anxiety, or harm. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh, and we take seriously the responsibility that operating a gaming platform in this market places on us.
Our responsible gaming programme is built on four principles: prevention through player education, early intervention via account-level tools, crisis support from our dedicated team, and zero tolerance for underage access. These principles guide every platform decision we make at hi111.
hi111 will never pressure any player to deposit more, wager more, or continue playing beyond their comfort level. Our bonuses and promotions exist to enhance entertainment, and our support team is always empowered to put a player's wellbeing above any commercial consideration.
Player Tools
Tools to Keep You in Control
Every registered hi111 player can access these account management tools through our support team. To activate or adjust any tool, email [email protected] from your registered address and clearly state the tool you need and the parameters you want applied.
Deposit Limits
Set a daily, weekly, or monthly ceiling on the total amount you can deposit into your hi111 account. Limits take effect immediately. Reducing a limit is instant; any request to increase a limit requires a 7-day cooling-off period before it is applied — a deliberate safeguard against impulsive decisions during emotional play sessions.
Time-Out
Request a temporary suspension of your hi111 account for 24 hours, 7 days, or 30 days. During a time-out you cannot log in, deposit, or place bets. Once activated, a time-out cannot be cancelled or shortened — it is designed to give you a real break when you need one, without permanently closing your account.
Self-Exclusion
If gambling has become a serious problem, you may request permanent self-exclusion from hi111. This is irreversible: your account will be closed, your remaining balance returned, and hi111 will take all reasonable steps to prevent you reopening an account. Submit your request in writing to [email protected] with your account details and a clear statement of intent.
Session Reminders
hi111 may display on-screen reminders showing your session duration. These do not interrupt active game rounds — they are gentle prompts to pause, reflect, and decide whether to continue, particularly useful during long cricket betting or live casino sessions.
Our Values
Why Responsible Gaming Matters to hi111
Bangladesh has a passionate, growing sports and gaming community — from BPL season in Dhaka to ICC tournaments watched across the country. hi111 exists to serve that community well. These five commitments define how we operate every day.
Entertainment First
Gaming on hi111 should feel like watching a BPL final — exciting, social, and fun. We design our platform to enhance enjoyment, not maximise time spent or money wagered.
Player Protection
We apply KYC checks, age verification, SSL encryption, and account monitoring not only for compliance, but because protecting our players is simply the right thing to do.
Community Trust
hi111 earns its place in Bangladesh's gaming community by operating honestly and transparently. Our terms are clear, our payouts are fair, and our responsible gaming policies are not buried in fine print.
Continuous Improvement
We review and update our responsible gaming policies regularly. If you have a suggestion for how hi111 can better support player wellbeing, we genuinely want to hear it.
Secure Payments
All transactions on hi111 — including deposits via bKash, Nagad, and Rocket — are processed through encrypted, secure channels. Your financial data is never exposed to unauthorised parties.
Know The Signs
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone, regardless of income, profession, or playing history. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is negatively affecting your life or the lives of people around you.
- ⚠️Spending more on gambling than planned, or chasing losses by placing larger bets to try to recover money already lost.
- ⚠️Borrowing money from family, friends, or lenders specifically to fund gambling activity.
- ⚠️Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress or difficult emotions.
- ⚠️Neglecting work, study, family, or personal health in order to spend more time gambling, or lying to people close to you about how much time or money you are spending.
- ⚠️Multiple unsuccessful attempts to cut down or stop gambling, followed by a return to previous activity levels despite genuine intention to stop.
- ⚠️Financial difficulties — unpaid bills, mounting debt, or selling personal items — directly linked to gambling losses.
⚠️ If you recognise two or more of these signs in yourself or someone you care about, please do not wait. Contact the hi111 support team at [email protected] or speak to a trusted friend, family member, or mental health professional. Early action makes a real difference.
Healthy Habits
Tips for Keeping Gaming Fun and Balanced
Even if you do not currently see warning signs, these habits help ensure your hi111 experience stays enjoyable for the long term.
Age Restriction
Protecting Young People from Gambling Harm
hi111 is exclusively for adults aged 21 and above. We enforce this through identity document checks at the KYC stage of account registration. Any account found to be operated by, or on behalf of, a person under 21 will be closed immediately, all pending bets voided, and any balance returned to the original payment method used for deposit.
We encourage parents and guardians across Bangladesh to use parental control software to prevent minors from accessing online gaming platforms. If a device is shared between adults and younger family members, parental control tools add an important additional layer of protection beyond our own age verification procedures.
⚠️ If you believe a minor has accessed or registered on hi111 using your details or another adult's details, contact [email protected] immediately. hi111 will investigate as a priority and take immediate protective action including account closure and data deletion.
Need Help?
How to Get Support from hi111
If you are concerned about your own gambling or the gambling of someone you care about, please reach out. hi111's support team handles all responsible gaming requests with complete confidentiality and without judgement. There is no minimum threshold of severity — if you have any concern at all, contact us.
Email Our Support Team
Reach our responsible gaming team directly at [email protected]
Browse Our FAQ
Our FAQ page covers common questions about deposit limits, time-outs, account suspension, and self-exclusion. It is a good first stop if you want to understand your options before contacting support directly.
Review Our Terms
The hi111 Terms & Conditions contain the full legal framework governing account management, bonus terms, and our responsible gaming obligations. Reading them helps you understand exactly what to expect from hi111 and what hi111 expects from you.
hi111 does not provide clinical counselling or mental health services. If you or someone you know needs professional help for a gambling-related concern, please speak to a qualified mental health professional. Taking that step is a sign of strength, and our team will support any account-level actions you need in parallel.
Play Smart. Stay in Control.
Have questions about our responsible gaming tools or policies? Visit our FAQ for quick answers, or explore hi111 Casino and enjoy gaming at your own pace.